Refund Policy

Effective date: March 2026

Overview

Pipeline Tracker is a digital product delivered as a Microsoft Excel file (.xlsx). It is downloaded instantly after purchase. Due to the nature of instant digital file delivery, purchases are generally non-refundable.

We stand behind the quality of our product. If you experience a genuine technical issue, we will work to resolve it or issue a refund.

Eligible for Refund

Refund requests are considered if submitted within 14 days of purchase and the issue falls into one of the following categories:

1. Technical Issues

• The file is corrupted or fails to download
• The file does not open in a supported version of Microsoft Excel (2016 or later)
• The product does not function as described on this website

2. Delivery Issues

• You did not receive a download link after purchase
• The download link does not work and we are unable to provide an alternative

Not Eligible for Refund

The following are not eligible for a refund:

• Change of mind after purchase
• Lack of use or deciding the product is not needed
• Incompatibility with unsupported software (Google Sheets, LibreOffice, or other non-Excel applications)
• Issues caused by modifying the file (deleting formulas, removing sheet protection, altering structure)
• Failure to review system requirements before purchase

How to Request a Refund

Email us at info@pipelinetracker.co within 14 days of purchase. Please include:

• Your order number or the email address used at checkout
• A description of the issue
• The version of Excel you are using (e.g., Excel 365, Excel 2021 for Mac)
• A screenshot of any error message, if applicable

Refund Process

We will make reasonable efforts to resolve the problem first. If we are unable to do so, we will issue a full refund at our discretion. Approved refunds are processed through Lemon Squeezy to your original payment method. Processing times may vary depending on your payment provider.

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

For questions about this refund policy or to request a refund: info@pipelinetracker.co

Last updated: March 2026